Our returns window is set to 30 days.  Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.  

Contact us at retropcontact@gmail.com to initiate a return or exchange.  

 

Returns Information 

• Items can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items. 
• Items must be received in original condition - unworn, unwashed, with all tags still attached. 
• For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools). 
• All swimwear returns must have their hygiene seal intact. 
• We process all returns within 6 business days of receiving your items. We will send you an email with the details of your processed return. 
• Please email retropcontact@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest of priority. 
• If you have paid original postage to receive your order and a return is made then this is non-refundable. 
• If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. 

  

Free Exchanges 

• If you would like to make an exchange, please complete the request when booking the return. 
• Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges. 
• Any exchanges requested that we do not have in stock will automatically be issued as a refund. 
• Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items. 

  

Refunds 

• Refunds are now offered on all orders. Simply opt for the refund when booking your return.  
• We'll deduct $5.95 from the refund for use of our return shipping label. 
• Depending on your payment method, funds may take up to 7 business days to post to your account. 
• All refunds will be processed back to the original payment method used to place the order.